McCAM Insurance has a proud history stretching back to 1913. But President Rorie McIntosh thought things could be going better…
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McCAM Insurance has a proud history stretching back to 1913. But President Rorie McIntosh thought things could be going better…
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In 2015, Brokers Trust noticed an uptick in the number of complaints from clients specifically generated by the claims process. After brainstorming solutions…
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Canadians are vacationers. They’re known to escape the cold during the winter months, frequently visit their neighbours to the south and explore countries around the world…
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It feels like it’s been on the horizon for two years now. Since Pierre Poilievre became leader of the Conservative Party in September 2022…
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There’s no one way to market a brokerage. Client demographics, goals, budgets and capabilities all play a role in figuring out the best strategy…
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It’s no secret that in 2024, Ontario Brokers have felt the impact of regulatory change. Brokers have always existed in a regulated environment, but there are distinct differences we’re seeing today…
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On July 26, 2024, the Ontario Government published proposed amendments to Ontario’s Insurance Act impacting our auto insurance product…
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Amber Mac is a tech and innovation expert, author and Co-Host of The Feed on SiriusXM. She’s a business host for Fast Company, CNN, Bloomberg, CBS, BNN, CBC, Global News and CTV. Amber joins us at IBAOcon this year to share her passion for digital innovation in all forms…
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Getting involved with charitable organizations, local communities or your profession presents incredible opportunity to learn…
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As the insurance industry evolves, investing in internal training has become a cornerstone for cultivating talent and fostering career advancement…
Read More →
McCAM Insurance has a proud history stretching back to 1913. But President Rorie McIntosh thought things could be going better…
In 2015, Brokers Trust noticed an uptick in the number of complaints from clients specifically generated by the claims process. After brainstorming solutions…
Canadians are vacationers. They’re known to escape the cold during the winter months, frequently visit their neighbours to the south and explore countries around the world…
It feels like it’s been on the horizon for two years now. Since Pierre Poilievre became leader of the Conservative Party in September 2022…
There’s no one way to market a brokerage. Client demographics, goals, budgets and capabilities all play a role in figuring out the best strategy…
It’s no secret that in 2024, Ontario Brokers have felt the impact of regulatory change. Brokers have always existed in a regulated environment, but there are distinct differences we’re seeing today…
On July 26, 2024, the Ontario Government published proposed amendments to Ontario’s Insurance Act impacting our auto insurance product…
Amber Mac is a tech and innovation expert, author and Co-Host of The Feed on SiriusXM. She’s a business host for Fast Company, CNN, Bloomberg, CBS, BNN, CBC, Global News and CTV. Amber joins us at IBAOcon this year to share her passion for digital innovation in all forms…
Getting involved with charitable organizations, local communities or your profession presents incredible opportunity to learn…
As the insurance industry evolves, investing in internal training has become a cornerstone for cultivating talent and fostering career advancement…
After my first year of university, I spent my summer working in our Support Department reviewing and mailing documents. After that summer I realized how much I liked it…
When you spend time and money on marketing, it’s only natural to want to know it’s working…
An employee has devoted twenty years of their life to the company. During that time, they’ve worn the company golf shirt to every event, promoted the company over its competition…
A first of its kind! At IBAO, we monitor licensing exam scores to look for trends and better understand grades and scoring. Recently we ran into a whopping 100% on RIBO’s L3 Management Exam…
The process of setting up a brokerage or a new branch entails a lot of challenges that’ll be new for someone who’s previously only ever worked for others…
In a previous life, I used to be a professional stand-up comedian. Though marketing and communications seem quite different, my experience in comedy…
As the digital world continues to expand, the significance of cyber security has never been more paramount. In 2024, cyber threats are more sophisticated and damaging than ever before…
Our education team often gets suggestions for new courses to develop. Over the years, we’ve gathered plenty of ideas waiting to be explored…
As a client-facing industry, customer service plays a big role in the daily work of insurance brokers…
When you spend time and money on marketing, it’s only natural to want to know it’s working…
Part of my role at IBAO is to ensure that every visual element aligns with our brand’s identity and resonates with our strategic direction…
Each quarter, IBAO commissions a market share report from MSA Research. These are our findings from Q4 2023, which breaks down market share…
Last year, leadership at Reith & Associates decided to undergo a complete redesign of their website. The new site went on to win recognition…
Elevating diversity, fostering equity for all, and advancing inclusion are critical to an organization’s growth and success…
Last year, after working for almost four years in Operations at Amazon, I started exploring new industries to see how I could leverage my transferable skills…
In an age where technology is rapidly evolving, the insurance industry isn’t immune to the increasing demands of data-driven solutions and the need for improved efficiency and accuracy…
With the Olympics just around the corner, the world’s best athletes will be gathering in Paris to test their abilities against one another…
Sewer back-up and water and sewer line coverage, as well as the routine water damage caused by overflowing bathtubs, leaking pipes and cracked toilets…
It’s been said that it takes 10,000 hours to master a skill (often misattributed to Malcom Gladwell).…
Every year we welcome a few new faces to our Young Brokers Council—a group of dynamic insurance professionals who help drive industry initiatives…
In today’s competitive insurance sector, it’s essential to have something that differentiates you…
There’s an ongoing discussion on gender identity within society and a related discussion within our industry, specifically as it relates to auto insurance rating…
In the insurance industry, particularly during hard market cycles, the blend of a positive attitude and expert know-how distinguishes exceptional service from mediocre…
In the last issue we shared the first of our demographic profiles, designed to help you leverage Consumer Data Reports..…
Whether you’re seasoned, new or in that mid sweet spot in your career, we can all relate to the challenge of navigating an increasingly fast-pasted, ever-changing industry
Frustrated with the insurance challenges for his commercial auto clients, this broker decided to build solutions.
In the evolving business landscape, adaptation is key to longevity.
No matter what field you’re in, the rule is: the more successful you are, the more self-care you need..…
To say we’re in an era of accelerating change is somehow both cliché and not stating things strongly enough.…
I genuinely love sales, and selling insurance is a tough grind. Either the market is soft and there’s no incentive…
Three decades ago when I first stepped into the insurance industry, it was a world of paper files, fax machines and underwriting manuals.…
Managing a brokerage keeps you busy—between ensuring your team is engaged, growing your top line…
Throughout my career, I’ve wanted to provide exceptional service to clients and maintain a higher standard of responsiveness, transparency and correspondence…
I love the insurance world and the people in it. But I’ve become increasingly frustrated with the hurdles and pain points involved in the simplest client interactions…
At this point in the year, most people’s New Year’s resolutions have failed. But don’t worry…
IBAO was recently asked to participate in an industry panel on today’s political, social and economic dynamics…
After graduating from university, I started as an Insurance Advisor at TD Meloche Monnex with zero experience…
Have you ever thought about what makes your brokerage different from those you’re competing with?…
When people cite the quote “data is the new oil” they usually mean that data is now the most valuable commodity, but that’s not what that quote originally meant…
PetleyHare, a multi-generation brokerage in Oshawa, recently rebranded its organization…
HUB International is the biggest brokerage in Canada. From that unique vantage point they’ve published The HUB 2024 Outlook…