Gabriela Bejarano—Office Manager & Special Projects, IBAO
In 2025, IBAO’s office space will undergo a major renovation to better reflect the changes and growth we’ve seen as an organization and as a team…
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With Katie Grieve, President—Windsor Essex County Insurance Brokers Association
As the President of WECIBA, Katie led her Affiliate to its first Awards of Excellence win. She values community engagement and thinks if you haven’t gotten involved yet, you should…
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Michael Trendler—Managing Director of Specialty Insurance, Travelers Canada
How many of us check our phones first thing in the morning and do a final social media or email scroll at night?…
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Susan Williams-Bonet—VP, Ontario Region, Wawanesa
The Canadian commercial insurance market is undergoing a multifaceted transformation. Rapid technology adoption…
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Peter Janzen—Senior Vice President, Ontario and National Distribution Teams, Intact Insurance
It’s an interesting time in the Ontario insurance market. We’re recovering from severe flooding in the southern part of the province…
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With Rorie McIntosh—President, McCAM Insurance Brokers
McCAM Insurance has a proud history stretching back to 1913. But President Rorie McIntosh thought things could be going better…
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Dave Bertolin—Managing Director & Principal Broker, Brokers Trust Insurance Group & Steven Cameron—Head of Claims Services, Brokers Trust Insurance Group
In 2015, Brokers Trust noticed an uptick in the number of complaints from clients specifically generated by the claims process. After brainstorming solutions…
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Kyle Sparkman—Chief Sales Officer, Allianz Global Assistance
Canadians are vacationers. They’re known to escape the cold during the winter months, frequently visit their neighbours to the south and explore countries around the world…
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Christian Von Donat—VP, Government Relations & Strategy, Impact Public Relations
It feels like it’s been on the horizon for two years now. Since Pierre Poilievre became leader of the Conservative Party in September 2022…
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Claude Miron—Partner & Account Executive, Scrivens Insurance and Financial Services & Whitney Davies—Corporate Brand Manager, Youngs Insurance Brokers
There’s no one way to market a brokerage. Client demographics, goals, budgets and capabilities all play a role in figuring out the best strategy…
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Gabriela Bejarano—Office Manager & Special Projects, IBAO
In 2025, IBAO’s office space will undergo a major renovation to better reflect the changes and growth we’ve seen as an organization and as a team…
With Katie Grieve, President—Windsor Essex County Insurance Brokers Association
As the President of WECIBA, Katie led her Affiliate to its first Awards of Excellence win. She values community engagement and thinks if you haven’t gotten involved yet, you should…
Michael Trendler—Managing Director of Specialty Insurance, Travelers Canada
How many of us check our phones first thing in the morning and do a final social media or email scroll at night?…
November 25, 2024 Hiring is an important process at any organization. At brokerages, you often…
Michael Mizerak—Exams Coordinator, IBAO
During pandemic times, IBAO took on the daunting task of administering RIBO’s licensing exams…
Susan Williams-Bonet—VP, Ontario Region, Wawanesa
The Canadian commercial insurance market is undergoing a multifaceted transformation. Rapid technology adoption…
Pierre Bourdeau—Director P&C Marketing, CAA Insurance Company
Adding paid mass media to your campaign can be a great way for your brokerage to reach your target audience…
Peter Janzen—Senior Vice President, Ontario and National Distribution Teams, Intact Insurance
It’s an interesting time in the Ontario insurance market. We’re recovering from severe flooding in the southern part of the province…
With Rorie McIntosh—President, McCAM Insurance Brokers
McCAM Insurance has a proud history stretching back to 1913. But President Rorie McIntosh thought things could be going better…
November 18, 2024 According to Gallup polling, global employee stress levels declined in 2023 from…
Dave Bertolin—Managing Director & Principal Broker, Brokers Trust Insurance Group & Steven Cameron—Head of Claims Services, Brokers Trust Insurance Group
In 2015, Brokers Trust noticed an uptick in the number of complaints from clients specifically generated by the claims process. After brainstorming solutions…
Kyle Sparkman—Chief Sales Officer, Allianz Global Assistance
Canadians are vacationers. They’re known to escape the cold during the winter months, frequently visit their neighbours to the south and explore countries around the world…
Christian Von Donat—VP, Government Relations & Strategy, Impact Public Relations
It feels like it’s been on the horizon for two years now. Since Pierre Poilievre became leader of the Conservative Party in September 2022…
Claude Miron—Partner & Account Executive, Scrivens Insurance and Financial Services & Whitney Davies—Corporate Brand Manager, Youngs Insurance Brokers
There’s no one way to market a brokerage. Client demographics, goals, budgets and capabilities all play a role in figuring out the best strategy…
Colin Simpson—CEO, IBAO
It’s no secret that in 2024, Ontario Brokers have felt the impact of regulatory change. Brokers have always existed in a regulated environment, but there are distinct differences we’re seeing today…
Brett Boadway—COO, IBAO
On July 26, 2024, the Ontario Government published proposed amendments to Ontario’s Insurance Act impacting our auto insurance product…
Norah Black, VP Marketing & Communications, IBAO
Amber Mac is a tech and innovation expert, author and Co-Host of The Feed on SiriusXM. She’s a business host for Fast Company, CNN, Bloomberg, CBS, BNN, CBC, Global News and CTV. Amber joins us at IBAOcon this year to share her passion for digital innovation in all forms…
Dario Battista, IBAO President
Getting involved with charitable organizations, local communities or your profession presents incredible opportunity to learn…
Joanna (Philpott) Mendonca—President, Staebler Insurance & Rebecca Reed—Director of Operations, Personal & Group Insurance, McFarlan Rowlands
As the insurance industry evolves, investing in internal training has become a cornerstone for cultivating talent and fostering career advancement…
Featuring Stephanie Tanner—Chief Administrative Officer, Tanner Insurance
After my first year of university, I spent my summer working in our Support Department reviewing and mailing documents. After that summer I realized how much I liked it…
October 3, 2024 For many of us, our inbox dictates our day. But emails are…
October 2, 2024 An informal broker survey on market availability today Higher premiums. Stricter underwriting…
Pierre Bourdeau—Director P&C Marketing, CAA Insurance Company
When you spend time and money on marketing, it’s only natural to want to know it’s working…
Stuart Ducoffe, Founder, e2r
An employee has devoted twenty years of their life to the company. During that time, they’ve worn the company golf shirt to every event, promoted the company over its competition…
With Becky Moore—Broker, MacEwan & Feagan Insurance Brokers
A first of its kind! At IBAO, we monitor licensing exam scores to look for trends and better understand grades and scoring. Recently we ran into a whopping 100% on RIBO’s L3 Management Exam…
September 18, 2024 Are you bored of tedious spreadsheet tasks? Does anyone say no to…
With Helen Zong—Director, Broker Team, North York Branch
The process of setting up a brokerage or a new branch entails a lot of challenges that’ll be new for someone who’s previously only ever worked for others…
Jeff Toth—Marketing & Communications Lead, IBAO
In a previous life, I used to be a professional stand-up comedian. Though marketing and communications seem quite different, my experience in comedy…
Ian Evans—President & CEO, E-Tech
As the digital world continues to expand, the significance of cyber security has never been more paramount. In 2024, cyber threats are more sophisticated and damaging than ever before…
Simon Liang—Education Program Lead, IBAO
Our education team often gets suggestions for new courses to develop. Over the years, we’ve gathered plenty of ideas waiting to be explored…
Beth Feagan—Owner and Broker, MacEwan & Feagan Insurance Brokers & David Elliott—President, Sutherland Elliott Insurance Brokers
As a client-facing industry, customer service plays a big role in the daily work of insurance brokers…
Pierre Bourdeau—Director P&C Marketing, CAA Insurance Company
When you spend time and money on marketing, it’s only natural to want to know it’s working…
Samantha Chang—Marketing Manager, IBAO
Part of my role at IBAO is to ensure that every visual element aligns with our brand’s identity and resonates with our strategic direction…
Brett Boadway—Chief Operating Officer, IBAO
Each quarter, IBAO commissions a market share report from MSA Research. These are our findings from Q4 2023, which breaks down market share…
With Dan Reith—Principal Broker, Property & Casualty, Reith & Associates
Last year, leadership at Reith & Associates decided to undergo a complete redesign of their website. The new site went on to win recognition…
Jaimie Mulder—Senior Client Manager, Mid Market, and Chair, NFP – Canada Diversity, Equity, Inclusion and Belonging Committee
Elevating diversity, fostering equity for all, and advancing inclusion are critical to an organization’s growth and success…
Brandon P. Tyrrell—Commercial Lines Marketer, KRGinsure
Last year, after working for almost four years in Operations at Amazon, I started exploring new industries to see how I could leverage my transferable skills…
Stephen Billyard—CEO and Principal Broker, Billyard Insurance Group
In an age where technology is rapidly evolving, the insurance industry isn’t immune to the increasing demands of data-driven solutions and the need for improved efficiency and accuracy…
With the Olympics just around the corner, the world’s best athletes will be gathering in Paris to test their abilities against one another…
It’s been said that it takes 10,000 hours to master a skill (often misattributed to Malcom Gladwell).…
Every year we welcome a few new faces to our Young Brokers Council—a group of dynamic insurance professionals who help drive industry initiatives…
Pierre Bourdeau—Director P&C Marketing, CAA Insurance Company
In today’s competitive insurance sector, it’s essential to have something that differentiates you…
There’s an ongoing discussion on gender identity within society and a related discussion within our industry, specifically as it relates to auto insurance rating…
Jennifer Ronca—Senior VP of Operations, Unica Insurance
In the insurance industry, particularly during hard market cycles, the blend of a positive attitude and expert know-how distinguishes exceptional service from mediocre…
In the last issue we shared the first of our demographic profiles, designed to help you leverage Consumer Data Reports..…
Stephanie Iacono—Broker Education Rep, SGI CANADA
Whether you’re seasoned, new or in that mid sweet spot in your career, we can all relate to the challenge of navigating an increasingly fast-pasted, ever-changing industry
With Derrick MacDonald—Insurance Broker & Driver Verified Founder
Frustrated with the insurance challenges for his commercial auto clients, this broker decided to build solutions.
With Jeff Jones, President Jones Insurance
In the evolving business landscape, adaptation is key to longevity.
With Susan Hobson, High Performance Coach, Elite Performance
No matter what field you’re in, the rule is: the more successful you are, the more self-care you need..…
With Bruce Mackay—President, Mackay Insurance, Sarah Van Allen—Co-owner, Van Allen Insurance & Scott Maskell—President, Erion Insurance
To say we’re in an era of accelerating change is somehow both cliché and not stating things strongly enough.…
One thing about having an office job (even if you work from home) is that no matter what the nature of your office job is, part of what you…
With Chris Stark—Senior Insurance Executive, Advantage Insurance Brokers
I genuinely love sales, and selling insurance is a tough grind. Either the market is soft and there’s no incentive…
Dario Battista, IBAO President
Three decades ago when I first stepped into the insurance industry, it was a world of paper files, fax machines and underwriting manuals.…
WECIBA is a well-established Affiliate with a reputation for providing high quality events and networking opportunities…
Helen began her insurance career at BrokerTeam Insurance in 2012. In 2020, she became a Branch Director when she opened the BrokerTeam North York Branch…
Jaimie is the Chair of NFP Canada’s Diversity, Equity, Inclusion and Belonging Committee…
McCAM Insurance was founded in 1913 and is headquartered in Oshawa, with staff across…
Brokers Trust Insurance Group was founded in 1963. They’re headquartered in Vaughan…
Every year we recognize top achievement in Ontario’s Broker channel with our Awards of Excellence program.
Pamela Derksen—Deputy Chief Compliance Officer, NFP Canada
Managing a brokerage keeps you busy—between ensuring your team is engaged, growing your top line…
With the proliferation of AI technologies shaping the information we consume, it’s more…
With Jill Dunning—Managing Partner, Dunning Currie Insurance
Throughout my career, I’ve wanted to provide exceptional service to clients and maintain a higher standard of responsiveness, transparency and correspondence…
With Nick Kidd—CEO & Co-Founder, Quotey
I love the insurance world and the people in it. But I’ve become increasingly frustrated with the hurdles and pain points involved in the simplest client interactions…
Jeff Toth, Marketing & Communications Lead, IBAO
At this point in the year, most people’s New Year’s resolutions have failed. But don’t worry…
Brett Boadway—COO, IBAO
IBAO was recently asked to participate in an industry panel on today’s political, social and economic dynamics…
Featuring Melissa Bajwa—Vice President, Compliance and Broker Network Operations, PROLINK Insurance
After graduating from university, I started as an Insurance Advisor at TD Meloche Monnex with zero experience…
Rose Cavaliere—Operations Manager, Dawson & Keenan Insurance & Reigen Wingfield—Director, Commercial Lines, Moller Insurance
Pierre Bourdeau—Director P&C Insurance Marketing
Have you ever thought about what makes your brokerage different from those you’re competing with?…
When people cite the quote “data is the new oil” they usually mean that data is now the most valuable commodity, but that’s not what that quote originally meant…
With Adam Hare—President, PetleyHare Insurance Broker
PetleyHare, a multi-generation brokerage in Oshawa, recently rebranded its organization…
With Matthew Studley, MBA, CFA, Executive Vice President, Complex Risk Unit, Hub International
HUB International is the biggest brokerage in Canada. From that unique vantage point they’ve published The HUB 2024 Outlook…
Highlights
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