Tag: featured

Reclaiming Client Experience

Dave Bertolin—Managing Director & Principal Broker, Brokers Trust Insurance Group & Steven Cameron—Head of Claims Services, Brokers Trust Insurance Group

In 2015, Brokers Trust noticed an uptick in the number of complaints from clients specifically generated by the claims process. After brainstorming solutions…

Branching Out

With Helen Zong—Director, Broker Team, North York Branch

The process of setting up a brokerage or a new branch entails a lot of challenges that’ll be new for someone who’s previously only ever worked for others…

In Convo with Amber Mac

Norah Black, VP Marketing & Communications, IBAO

Amber Mac is a tech and innovation expert, author and Co-Host of The Feed on SiriusXM. She’s a business host for Fast Company, CNN, Bloomberg, CBS, BNN, CBC, Global News and CTV. Amber joins us at IBAOcon this year to share her passion for digital innovation in all forms…

 

FOLLOW US ON

 

VOLUME 24 | ISSUE 1