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A Day in the Life
Elnaz Akbari—Customer Service Broker, Advocate Insurance
elatively new to the industry, Elnaz went to college with completely different plans, but quickly found her love for insurance. “After graduating with a diploma in Journalism, I really just fell into insurance and have loved it ever since. The industry gives you so much room to grow and learn, something I’m always looking to do both at work and in my personal life.”
Elnaz has been at Advocate Insurance over the past year and a half and currently specializes in home and auto insurance. “One of the many things I love about being a broker is the teamwork that goes hand-in-hand with the role I’m in. I love collaborating with my colleagues and learning something new together—it happens almost every day.”
Here’s what a day in the life looks like for Elnaz.
6:00AM: I like to start my days nice and early. I usually wake up at 6:00AM and take my two-year-old Aussie Doodle Benjen for a long walk first thing to get my morning started. Early walks help me feel awake, energized and ready to tackle the day ahead.
7:00AM: Self-reflection is a big part of my morning routine. After I’ve made a smoothie bowl, I like to write down three goals to keep in mind as I head into my day.
8:30AM: I get to the office around 8:30 to give myself a chance to read over any emails that may have come in so I know what my day looks like. Shortly after that, I log on to Microsoft Teams for our brokerage’s daily morning meeting. We spend time sharing updates and discussing industry news. Sometimes we keep it light and play a virtual team game, which is always a nice way to start the day.
9:00AM: After the meeting, I respond to emails and return phone calls. I always think it’s best to get a running start and not waste any time if I want to keep on top of my workload.
11:00AM: Throughout the day I multitask between phone calls, emails and requests that come in through our self-service kiosk. I’m always learning in this job—whether it’s from my colleagues or speaking with an underwriter about a risk I’m working on. There’s never a dull moment.
1:00PM: Lunch is usually a salad paired with some sort of protein. I like to take this time to read outdoors on nicer days or stay in the lunchroom to catch up with co-workers.
3:00PM: My afternoons are much like my mornings. Throughout the week, I usually have virtual meetings around this time and aside from those, I like to use the last couple of hours to catch up as much as possible. Our brokerage is currently switching over to a new BMS, which is very exciting. Training and making sure everyone is ready for our go-live date is high priority. Although change can be scary at times, I think this switch will be great for the future.
5:00PM: Before logging off to head home for the day, I make sure everything for the next day is organized and where it should be. There’s nothing worse than having to come in the following morning and have an unnecessary mess to sort out.
6:00PM: On weeknights, I spend time going for a bike ride or a run. Exercising is a very important part of my day-to-day routine and helps me feel healthy and motivated.
7:00PM: After a workout, I’ll sit down for dinner before winding down for the evening and catching up on my favourite TV shows or podcasts.
9:00PM: I’m ready for bed, but not before jotting down a few notes in my journal. I love writing so I like to put pen to paper every night before bed while enjoying a cup of tea and diffusing essential oils.
10:00PM: By ten I’m ready for lights out. Eight hours of good rest is a necessity to be the best version of myself every day and tomorrow at 6AM, I’ve got to do it all again.
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